Orders and Shipping

Orders & Shipping

Placing your order

Choose your size and colour, add the item to your cart, and go to checkout. You enter your details and payment on a single page. Items in your cart are not reserved until the order is paid.

Once an order is placed it goes straight into processing, so it can no longer be changed or cancelled from your side. If something is wrong, email us at info@everleyofficial.com as soon as possible and we will do what we can.

Shipping costs

Shipping is free on every order. There are no shipping fees at checkout, whatever you order and wherever you are.

Return shipping is paid by the customer, except when an item arrives faulty or is not what you ordered. See our Returns & Refunds page.

Delivery times

Orders placed before 15:00 on a working day are processed the same day.

Average delivery time is 10 to 15 working days. Delivery can take longer during busy periods or when a parcel is held at customs. You will receive tracking as soon as your parcel is on its way.

Import duties and taxes

Depending on your country, import duties, customs clearance fees or sales tax, GST or VAT may be charged on delivery. These are set by your local authorities, are not included in the price you paid, and are collected by the carrier or customs on import.

Tracking your parcel

Every order ships with Track & Trace. You receive a tracking link by email once your parcel leaves the warehouse, and you can follow it from there.

If your parcel is not delivered

If nobody is home, the carrier normally leaves a card and holds the parcel at a local pickup point, usually for about 7 days. After that it is returned to the sender. If a parcel comes back to us, we will contact you to arrange a new delivery.

Wrong or incomplete address

Please check your address carefully before paying. Because orders go into processing quickly, we can only correct an address in the short window before the parcel ships. Email info@everleyofficial.com straight away if something is wrong.

Lost or stolen parcels

If tracking shows your parcel as delivered but you have not received it, first check with anyone else at the address and with your neighbours. If it still does not turn up, email us. From 14 days after the stated delivery date we can open a formal investigation with the carrier.

Questions

Email info@everleyofficial.com. We aim to reply within 24 hours, Monday to Friday.

Advaro Limited, World Trust Tower, 50 Stanley Street, Suite C, Level 7, Central, Hong Kong SAR.